De-escalation Strategies





Overview: The De-escalation series is designed to provide learners with support in recognizing

behaviours that can potentially escalate and ways to safely de-escalate a situation and has been

converted to self-directed learning modules for your convenience. Registration is not necessary.

Please view the modules at your leisure and successfully complete the quiz to receive your

completion certificate.


Part 1: Recognizing the Potential for Conflict


Part 2: Communication Techniques


Part 3: Managing Conflict



Take the De-escalation Strategies Quiz
Complete it successfully and download your PDF completion certificate right away.
Click here to start the de-escalation quiz.


For your convenience the De-escalation webinar series have been converted to self-directed learning modules! Please email or call us at (905) 602 4664 or toll free 1 877 602 4664 for additional information. .

Program Delivery: The program consists of 3 self-directed learning modules. Each module is approximately 45 minutes and is available via YouTube on the RPNAO website.

Prerequisites: Participants must have access to a computer and basic computer skills to participate.

Course Description: The De-escalation series was developed to provide support for RPNs for early recognition of behaviours that can result in a potential conflict situation and to provide participants with non-verbal and verbal techniques to manage these behaviours.


For more information or to register please contact Annette Weeres for assistance.