Overview: The De-escalation series is designed to provide learners with support in recognizing behaviours that can potentially escalate and ways to safely de-escalate a situation and has been converted to self-directed learning modules for your convenience. Registration is not necessary. Please view the modules at your leisure and successfully complete the quiz to receive your completion certificate.
Part 2: Communication Techniques
Part 3: Managing Conflict
For your convenience the De-escalation webinar series have been converted to self-directed learning modules! Please email email@example.com or call us at (905) 602 4664 or toll free 1 877 602 4664 for additional information. .
Program Delivery: The program consists of 3 self-directed learning modules. Each module is approximately 45 minutes and is available via YouTube on the RPNAO website.
Prerequisites: Participants must have access to a computer and basic computer skills to participate.
Course Description: The De-escalation series was developed to provide support for RPNs for early recognition of behaviours that can result in a potential conflict situation and to provide participants with non-verbal and verbal techniques to manage these behaviours.
Course Cost: FREE TO ALL PARTICIPANTS!
For more information or to register please contact Annette Weeres for assistance.