Question 1: What is the definition of conflict?
Question 2: What factors influence a person’s behaviour that may lead to conflict?
Question 3: What effective non-verbal communication will help to de-escalate a situation?
Question 4: What are effective ways to communicate with a person in crisis?
Question 5: What is a communication strategy for conflict prevention?
Question 6: What are 3 key factors for setting limits when de-escalating behaviour?